>Home >How to...>Assess the business aspects of change

Enterprise management

• Effect on shareholder value and profitability?
• Investment implications and return on investment?
• Does the change enhance competitive advantage?
• Is this a change in business positioning – will it alter market perception?

Customers

• Will the change improve products and services, reduce costs and make buying easier?
• How does this affect after-sales service?

Trading partners

• How will the change be perceived?
• Will it affect trading terms?
• Mutual benefits – long and short term?

Employees

• Does the change mean staff reductions?
• New skills – do training costs justify retention?
• Will this create career opportunities?

Organisation

• Organisation structure and geographies for operation?
• Level of centralisation or empowerment?
• Could a different structure improve support?
• Do information systems support business systems?

Processes

• Do key business processes add competitive advantage?
• Are they compatible with strategic direction?
• Can processes be changed easily?
• Does the organisation, and information systems, support business processes?
• Have tasks, goals, rules and metrics been identified?
• Does key information correspond to key processes?
• Is the value of the information known and its potential for exploitation understood?